Frequently Asked Questions

Q: How can I stop these annoying pop up ads?

Some websites load annoying malware onto your computer. These malware programs track your activities and load pop up ads when you are using your web browser.  They may also change your homepage in an attempt to lead you to nefarious websites.  We suggest that you install an anti-spyware program (such as Malwarebytes).  Click here to download Malwarebytes. This is useful if you are in this situation after business hours or on the weekend as it will buy you time until technical support is available.  You should immediately report this to technical support via email or phone (leave voicemail if after hours) so that we can schedule a time to perform further maintenance tasks to ensure all malware is removed.


Q: I cannot print using my HP Deskjet printer. What is wrong with it?

A: Sometimes the printer driver can lock up or freeze due to a variety of reasons, preventing the printer from responding to print requests.  The first thing you should try is to turn off your printer (unplug it and plug it back in if the power button does not respond) and restart the computer.  When you are back on the desktop screen, turn the printer back on and wait one minute.  Afterwards, attempt to print something out and see if the issue is resolved.

If this does not solve the problem, contact technical support.

If your printer is pulling paper sideways and jamming, the printer may have a mechanical problem and you should contact technical support.


Q: When I start up the computer it brings up a login screen to log into the computer. I use my CPDLF username and password and it will not let me log in. What is the problem?

A: This means that either you or someone with access to your computer set a username and password for your computer.  You will need to remember what you typed in or you will need to acquire the login information from the person who set the password.  If this is not possible, the computer will need to be brought to our office as there is nothing that can be done remotely.


Last Modified on March 9, 2015